FAQs

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What is DirectBuy?

DirectBuy is a members-only shopping platform offering exclusive pricing on furniture, appliances, electronics, décor, and more. Learn more on our About Us page.

Do I need a membership to shop?

No, you can shop without membership but you can avail special orders and perks through our membership

How do I contact customer support?

You can reach our concierge shopping team or send a message via the Contact Us page.

Can I return or exchange an item?

Returns are accepted within the terms outlined in our Refund Policy. Please review carefully or contact support for help.

How does the Loyalty Program work?

Earn points for every purchase and redeem them for discounts and rewards. Details are available on our Loyalty Program page.